Choose the Right Technology Solution for Your Business.

• Services are limited to the features, tasks, support hours or limits, and deliverables specified in the selected package.
• Maintenance and support packages do not automatically include unlimited development, redesigns, new features, or custom software development.
• Work is performed according to the selected package and the requirements agreed with you.

• Each package should be used within its stated scope and reasonable usage limits, including any monthly limits for Maintenance & Support plans.
• Repeated, excessive, or unusually large requests may be treated as additional work.
• Several small requests cannot be combined to go beyond the package's stated service limits.
• Where requested work exceeds the included scope, we may suggest a separate quotation or an upgraded package.

Unless explicitly included in your package, the following may be quoted and billed separately:

• New features or new modules
• Major UI redesigns
• New integrations or custom API development
• Database architecture changes or major migrations
• New website or application development
• Large content or data-entry jobs
• Third-party service setup
• Any other substantial work outside the selected package

Additional work is never charged automatically — it is discussed and confirmed with you before it begins.

To deliver the service, we rely on you to provide:

• Required website or application access
• Hosting or server access, and domain / DNS access, where required
• Relevant API credentials
• Content and assets
• Clear requirements, and timely approvals and feedback

Delays caused by missing information, access, or approvals may affect delivery timelines.

Third-party costs are not included unless explicitly mentioned in your package, and are payable by the client. Examples include hosting, domains, premium plugins or themes, paid APIs, WhatsApp / Meta services, SMS or email services, cloud services, payment gateways, and other external SaaS products.

• Backup activities are performed only to the extent included in the selected package.
• We recommend that you keep your own independent backup of critical business data.
• Backup availability and recovery can depend on your hosting / server infrastructure and third-party systems.

• Credentials and access you provide are used only for authorized service purposes.
• You are responsible for providing valid access that you are authorized to share.
• We cannot be held responsible for issues caused by unauthorized access, compromised third-party accounts, weak credentials, or security failures on the client side.

Outages caused by hosting or cloud providers, domain / DNS providers, third-party APIs, payment providers, Meta / WhatsApp, or other external infrastructure are outside our direct control. We will help diagnose and work around such issues within the scope of your package.

Where a package includes priority or emergency support, it does not mean unlimited emergency development. Emergency requests remain subject to the package scope, reasonable usage, availability, and technical feasibility.

• Payment is due according to the selected package and the payment schedule shown under Payment Terms & Scope on this page.
• Work or support may be paused while a payment is overdue.
• Any additional work you approve may be billed separately.

To change or cancel a package request, please let us know in writing. Cancellation and any adjustment for work not yet performed are handled as confirmed in your written service confirmation or agreement.

Maintenance and support services may be temporarily suspended while payments are overdue, subject to the applicable agreement, and resumed once the account is up to date.

Our services must not be used for illegal activities, fraud, malware distribution, unauthorized access, spam or abuse, copyright infringement, or any other activity prohibited by applicable law.

Service availability and results can depend on factors such as existing code quality, the hosting environment, third-party services, access provided by the client, and existing technical limitations. Where these affect the work, we will explain the impact and the available options.

The selected package describes the standard scope of services. Where a separate proposal, statement of work, service agreement, or written confirmation is provided for a specific engagement, the agreed engagement terms will govern that work.